Chapter X presents arguments in favor of an integrative, systems-based model of
knowledge sharing that can provide a way of visualizing the interrelated elements
that comprise a knowledge management system. This original model, building
on a rhetorical process model of communication, includes both the objective and
subjective elements within human cognition. In addition, it clarifies the purpose
and method elements at the center for any effective knowledge system. The model
centers on the purpose elements of intentions and audience, and the method elements
x
of technical tools and human processes. The output of knowledge sharing includes
objective products and subjective interpretations. Feedback verifies the timeliness
and efficiency in the process of building both information and knowledge.
Chapter XI introduces a new approach named semantic knowledge transparency,
which is defined as the dynamic on-demand and seamless flow of relevant and
unambiguous, machine-interpretable knowledge resources within organizations
and across inter-organizational systems of business partners engaged in collaborative
processes.
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