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10 http://jena.sourceforge.net/
11 IBM Corporation. (2002). BPWS4J: A platform for creating and executing
BPEL4WS processes. Retrieved from http://www.alphaworks.ibm.com/tech/
bpws4j
Bouras, Gouvas, and Mentzas
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of Idea Group Inc. is prohibited.
Term Explanation
Business
Process
A collect on of related structural act v t es that produce
someth ng of value to the organ zat on, ts stake holders or ts
customers. The rec pe for ach ev ng a commerc al result.
Business
Process
Fusion
Bus ness process fus on s the transformat on of bus ness
act v t es that s ach eved by ntegrat ng the nterfaces of
prev ously autonomous bus ness processes by p pel n ng
d fferent m ddleware technolog es and enabl ng the effect ve
(sem -)automated exchange of nformat on between var ous
systems w th n a company or between enterpr ses
CRM Customer Relat onsh p Management (CRM) enables
organ zat ons to better serve the r customers through the
ntroduct on of rel able processes and procedures for
nteract ng w th those customers.
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