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??? ad hoc notation to represent processes that are often hard to read and to understand
both from business experts and from IT experts and thus the semantic
gap problem is not solved; and
??? there is a lack of methodology that helps in the transition from process design
to the final Web application.
In this study we focus on two of these main problems: high costs and process representation.
Small- to medium-sized companies may have several advantages from BPM suite
because it helps to control all the company activities in a simple and easy way.
Small- to medium-sized companies have several economic problems in acquiring
these suites, a part from hardware and software costs there is the necessity to reach
skilled people able to work with these complex suites. The difficulty to acquire
hardware, software, and people make it impossible for these companies to adopt
the BPM suite and, of consequence, to improve their overall management.
In regards to a low-cost BPM suite, there is another important problem: BPM suite
may be used both from IT and from business people but business people have a
technical experience about management and they do not understand IT technical
aspects; IT experts do not know management aspects.
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