If the resources are not known in advance then the intelligent
agent has to know the characteristics of the resources to make the right choice of
resources. Consequently, it has to treat semantics.
Because, nowadays, the Internet is the virtual space where everything is happening,
we will look at Semantic Web technologies. But first we will discuss the functioning
of an organisation (processes) and the use of its information, so that the context of
Semantic Web technologies is defined.
Capability.Approach
The board of directors of an enterprise would like the enterprise to have some effects
on the society (outcomes) by using its capabilities, which will then perform actions
(output) to obtain these effects. The sum of these effects is the vision of the enterprise.
The wanted effects will be described in a number of scenarios. Therefore, the chief
executive officer (CEO) will configure capabilities, as the product of capacity and
competence, to perform actions for all relevant scenarios. In the ever faster changing
world, these capabilities have to be flexible and easy to reconfigure.
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