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The result is the providing
of the resources and their service levels (SLA).
From a business perspective, a resource or service provider will be evaluated on
the delivery of the service (SLA) and the quality of service (QoS). Thus the BSC
of the resource or service provider (strategy) will hold strategic objectives focused
on the SLA (Rabaey, 2004b).
Anyhow, the deployment of resources in a business process is the result of a decision
process (of the interdisciplinary forum). If software must be able to choose and
to deploy itself the resources and the modules of its capability (see the Capability
Approach section), then it must be capable to understand the characteristics and the
purposes to attain its imposed objectives.
Rabaey, Leclercq, Vandijck, Hoffman, and Timmerman (2005b) give an example
when they conceptually describes a system to simulate the capabilities generation
and operational use of these capabilities based on intelligent agents. The characteristics
of the resources modules are defined in a knowledge base, which the
intelligent agents can query.


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