Various thinkers, however, focus on different concepts under the heading
of knowledge. Idealistically considered, knowledge consists of information in use,
and wisdom combines knowledge with values (Lloyd, 2000). As a practical aspect
of business, successful companies recognize intellectual assets as having an equal
significance with the tangible assets. With today??™s economy driven by connectivity,
a fundamental shift in business models is occurring, whereby information, knowledge,
and relationships underpin competitive advantage (Braun, 2002), especially
information built on new technologies (Orr, 2004).
This chapter paper proposes a systems model of knowledge sharing as a way to create
knowledge-friendly workplaces. After briefly discussing existing models, the chapter
elaborates the communication model that underlies underlying communication.
The proposed model begins by clarifying the communication model that underlies
both explicit and tacit knowledge. It then elaborates the systems elements of the
knowledge sharing model: the input status and assumptions; the purpose elements
of intention and audiences; the method elements of technical tools and human processes;
the chaos creativity that integrates these elements; the output products and
interpretations; and system feedback.
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