Size indicates the number of
people who may need a given type of information or knowledge, based on actual or
potential interaction. Increasing numbers raise the challenge of determining how to
classify and structure information for both internal and external use (Adams, 2000).
Additionally, the diversity of an organization includes the range of backgrounds,
types of positions, knowledge requirements, and nature of the tasks.
In clarifying the need for knowledge management systems, organizations must
identify the information infrastructure, ranging from the external demographics
to the informational literacy competencies of the employees (Oman, 2001). Only
then can an organization identify the tools and the technologies through which an
organization ???knows what it knows,??? then further clarify the practices and incentives
that make the information available to those who need it (???Net Results,???
2000). Companies might consider a new position of chief learning officer or chief
knowledge officer who designs, develops, and coordinates new learning initiatives
for the organization (Raub & Von Wittich, 2004).
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