Storage/Retrieval This stage bridges upstream repository creation and downstream knowledge
distribution.
Distribution This stage comprises the mechanisms an organization uses to make repository content
accessible.
Presentation
The context in which an organization uses knowledge pervasively influences its value.
Firms must develop capabilities that enable flexibility in arranging, selecting, and
integrating knowledge content.
Beck
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Table 6. Key drivers in knowledge management integration (Source: Duffy,
2001a)
Driver Activity
Managing and leveraging human capital Capturing, transferring, and reusing what people know
is fundamental to maximizing the potential contribution
of employees, customers, and suppliers
Achieving operational excellence Restructuring, reengineering, and improving efficiencies
are necessary in today??™s competitive environment.
Capitalizing on lessons learned is a key contributor to
eliminating wasted effort.
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