32). In managing complexity, organizations must
recognize that building a knowledge sharing system is costly, with no immediate
short-term benefits (Mitchell, 2001).
Outputs:.External.Interpretation
External KM concerns how our organization interacts with the wider society. The
organization must create relevant and accurate information, but others must also see
it the same way. The external credibility of the information that goes out reflects the
trustworthiness of the organization, its good name and reputation. External KM is
also concerned with what our organization can glean from society to aid our efforts.
Of particular concern, CI is the process of organizing and gathering information
that may benefit our organization, perhaps at the expense of the other. CI gathers
bits and pieces of information and feeds it into a systematized structure that collects,
organizes, analyzes, and acts on what is learned. Legitimate CI activities pose
a particular threat to Internet-driven, knowledge-sharing networks. As a potential
problem, however, CI activities may bring potential problems: more knowledge, in
more heads, under less control, and in digital form (Erickson & Rothberg, 2000).
Pages:
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522